FAQs

Do you sell to the public?

No. Our products are only available through qualified dealers.

What are your portraits made of?

Our portraits are approximately 3/32” thick and made from a special grade of enameling steel. We then coat them twice with porcelain before we start our printing process. We are the only company that makes its specialty steel core bases in the United States. Our portraits are very strong and never fade. Learn More...

Do you use a Copy Machine?

Absolutely not! That is the trend though. It's our opinion that you lose control of the color system and based on everything we've seen, they can't get the rich, vibrant colors out of a copy machine that we can with our system. It's cheaper but definitely not better. Your family's memories will live on – why not put the best color and clarity in the cemetery by using the Paradise Pictures Memorial Portrait?

May I order from you online?

Yes. We created a great system that’s easy to use but very powerful when needed. You can log in anytime and check the status of your orders, reprint order forms and perform many other tasks. Learn More...

Do you accept E-Mail orders?

Yes. Please see all of our options on our How To Order page.

What is your Guarantee?

We actually have two. It’s full and comprehensive including vandalism on our products and we help you replace our competitor’s products also. We suggest you read about it on our Guarantee page.

There are hard water spots on your portraits after having been in the Cemetery for a while. How do you recommend we clean them?

The hard water spots are Calcium from the irrigation system. We recommend using a product called CLR. It’s made by Jelmar and can be found in most hardware stores. A few notes of caution: 1) please wear protective gear including eye protection and gloves, 2) use very little on a rag or sponge and keep it away from the sealant and the granite. We’ve even heard that after cleaning a portrait, some customers wax the portrait with car wax to slow the progression of hard water spots returning.

Do you take credit cards?

Yes. We accept Visa and MasterCard. It’s a great way to take care of our deposit requirement when sending in order via e-mail or using our online system. Get our Credit Card Form.

Do you charge extra to remove backgrounds?

No. We haven't charged extra for background removal for a long time.

Can you change my photo from Color to Black and White?

Yes. We’ll do it at no charge.

What is your turn around time from the receipt of my order to shipping my order?

95% of our orders are shipped within 10 working days from the time we receive it.

Do you archive my images?

Yes. We electronically archive all images so that if a replacement is necessary, we can re-make it quickly.

How do I install your Memorial Portraits?

Most of our customers mount our portraits in a shallow relief with pure silicone, epoxy or mortar mix. Stainless steel pins are available for surface mounting as well as high quality open and covered frames. Additionally, 3M™ VHB™ tape can be supplied upon request at no charge.

Do you charge extra for VHB Tape?

No.

What size photo works best?

We can use any size photo up to 11" x 14". Larger photographs are preferred rather than smaller prints.

Will my photos be returned to me with my Memorial Portraits?

Yes. We will return your original photos with your order.

My photo needs a touch up - can you do it?

You bet! We're experts in this area and all photos are cleaned up at no extra cost. 

Can I get the background of my photograph changed?

Yes. We will replace the background with a photo canvas like those used in portrait studios. See our background choices page or send us a color sample of what you would like for the background. Background removals are done at no-charge. Learn More...

Do you charge for shipping?

No. We ship all our product priority mail at no additional charge. And, we don't charge for handling either.

Do you offer overnight shipping?

Yes. We can ship FedEx® billed to you at our cost or we can use your shipping number.