Update: 3/26/20: As of Thursday night March 19, the California Governor issued an executive order instructing all residents of the state to stay home and shelter in place to help slow the spread of COVID-19 unless they are essential to the infrastructure of California, healthcare or food workers. We will continue to have minimum essential staff permitted by the order working to serve you and answer your questions during the duration of this order which has no end date at this time. This order will slow production, but memorial portraits will continue shipping. We would love to hear from our customers that have jobs in with us right now if we may keep them and complete them as soon as that is possible of if you would like any order canceled and returned. Please call or email and identify your company ID for us and we will record your wishes.
We appreciate your patience and understanding in a time where we must ensure the safety and well-being of our employees. At the same time, we understand your need to deliver completed memorialization products and we will continue our work to help you achieve that goal. Be safe and be well.
Paradise Pictures offers you a full lifetime comprehensive guarantee for satisfaction and any type of damage to the portrait, including vandalism and cemetery maintenance errors.
We believe that you shouldn't have to worry about the quality and durability of our products - that's our responsibility.
Our portraits are guaranteed for the life of the memorial to which they are attached.
If you ever have a problem with your memorial portrait, including vandalism or other cemetery damage, Paradise Pictures will make a replacement portrait free of charge.
We have made it easy for our dealers to reorder under the guarantee. All images are archived by family name, sales order number and original order date in the event a replacement is ever needed.
This unconditional policy supports our belief that you should not worry about the quality and durability of our products – that's our job!
Did you order from a competitor and now it needs to be replaced?
We can help!
If you have to replace a competitor's product that has failed in the cemetery, you have a partner in helping you get it done. We will provided a $50 discount off of a color replacement and a $15 discount off of a black and white replacement. We will also need the family's chosen photograph and better yet, it doesn't even have to be the same image. This also qualifies you to include an AdmiredLife Online Memorial at the same time.